Refund & Return Policy
Thank you for shopping with us! Because we specialize in custom-made and personalized merchandise, please review our policy carefully before placing your order.
Custom & Personalized Orders (Final Sale) Due to the custom and made-to-order nature of our personalized products, all custom and personalized sales are final. We do not accept returns, exchanges, or cancellations once production has begun.
Damaged, Defective, or Incorrect Items We stand behind the quality of our craftsmanship. If your item arrives damaged, defective, or with a printing error on our part:
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Contact us within 7 days of delivery at mybuttonsandthings@gmail.com.
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Include your order number, a brief description of the issue, and photos showing the damage or defect.
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Upon review, we will happily send a replacement at no extra charge or issue a store credit/refund.
Non-Custom Items For standard, non-personalized items: • Returns are accepted within 14 days of delivery. • Items must be unused, in original condition, and in original packaging. • Return shipping costs are the responsibility of the customer.
How to Reach Us If you have any questions or concerns about your order, please reach out via our Contact Us page or email mybuttonsandthings@gmail.com.